Privacy Policy
Effective: March 18, 2026 · Last updated: March 18, 2026 · Applies to vault.kokobaeai.com
1. Document Scope
Vault is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information and documents when you use our secure AI assistant services. By accessing Vault, you agree to the practices described herein.
2. Information We Collect
- Personal Identifiers: Name, email address, and phone number (primarily via WhatsApp).
- User Documents: Property records, financial statements, and personal IDs uploaded to the vault.
- Interaction Data: Queries directed to our AI assistant and metadata extracted from documents.
- Nominee Information: Contact details for individuals designated for legacy transfer.
3. How We Use Information
We use your data to provide a personalized assistant experience, including indexing your documents for natural language retrieval, generating summaries, and facilitating the automated transfer of access to your nominees as per your predefined triggers.
4. AI Analysis & Processing
Our proprietary AI extracts metadata to organize your library. This data is processed locally as much as possible, and we never use your sensitive personal documents to train global AI models without explicit, anonymized consent.
5. WhatsApp Integration Notice
Vault utilizes the WhatsApp Business API for communication and document ingestion. Messages sent over WhatsApp are subject to Meta's privacy and encryption policies. Users should exercise caution when sharing extremely sensitive identifiers in clear text.
6. Security Measures
- Bank-Grade Encryption: All files are encrypted using AES-256 at rest and TLS 1.3 in transit.
- Zero-Knowledge Architecture: We design our systems so that employees cannot access decrypted documents without explicit user keys.
- SOC 2 Type II Compliant: Our controls are audited annually to meet industry best practices for security and trust.
- Multi-Factor Verification: Sensitive account settings and document exports require multi-step biometric or SMS verification.
7. Information Sharing
We do not sell your personal data. Sharing only occurs with: (i) your designated nominees; (ii) service providers who support core infrastructure (under strict confidentiality); and (iii) when legally compelled by a valid court order.
8. Retention & Legacy Transfer
Documents are retained as long as your account remains active. Upon a confirmed lack of activity for a specified duration set by you, we initiate our legacy transfer protocol to your nominees to ensure your data ends up in the right hands.
9. Your Privacy Rights
You have the right to access, export, or delete your data at any time. Vault provides a simple 'purge' mechanism that permanently and irreversibly removes your data from our entire cloud stack.
10. Third-Party Services
Infrastructure partners (such as cloud storage and AI API providers) are bound by strict Data Processing Agreements (DPAs) that prohibit any usage of your data outside of providing the technical services for Vault.
11. International Data Transfers
Your information may be stored and processed globally where our infrastructure partners operate. By using Vault, you consent to the transfer of information outside of your country of residence under standard contractual clauses.
12. Policy Modifications
We will notify you of any significant changes via WhatsApp or email. Initial notice will be provided 30 days prior to changes taking effect to allow you review and adjust your settings.
13. Contact Us
Our Data Protection Officer is here to help ensure your legacy remains in your hands. If you have any questions about this policy, please reach out.
privacy@kokobaeai.com
Vault HQ · 128 AI Drive, Silicon Valley, CA